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Support

Have a question, found a bug, or want to suggest a feature? Reach out. We read every email.

Contact

Email hello@briefshot.com. We respond within 1 to 2 business days.

Common topics

Sign-in

Briefshot uses Apple Sign-In or Google Sign-In. If you can't sign in:

  • Make sure you're using the same Apple ID or Google account as before.
  • Check your device's internet connection.
  • If the issue continues, email us with your device model and iOS version.

Pro subscription

Briefshot Pro is a recurring subscription managed by Apple. You can view or cancel it any time:

  • Manage or cancel: Settings → Apple ID → Subscriptions.
  • Request a refund: Refunds for App Store purchases go through Apple at reportaproblem.apple.com.
  • Restore purchases: In Briefshot, open Settings and tap Restore Purchases.

Generating shot lists

If a generation fails or doesn't feel right:

  • Make sure your brief includes specific details: the platform (IG, TikTok), the deliverable (Reel, photo carousel), the duration, the vibe, and the audience.
  • Regenerate from the same brief. Each pass produces a fresh angle.
  • Free accounts include 3 generations per month. Pro is unlimited.

Camera hints

Camera hints appear in the in-app camera while you shoot the selected shot. If they don't show up:

  • Make sure you've tapped into a shot before opening the camera.
  • Camera access permission must be granted: Settings → Briefshot → Camera.

Exporting to Photos

Export saves your captured shots to a new album in the Photos app:

  • Photos library permission must be granted: Settings → Briefshot → Photos.
  • Exports include your original captures, not the in-app preview crops.

Data and privacy

Read our Privacy Policy for full details. We don't sell your data. Your briefs are not used to train models.

Bug reports

Email hello@briefshot.com with:

  • A short description of what happened and what you expected.
  • Your device model and iOS version (Settings → General → About).
  • A screenshot or screen recording if you can grab one.

Feature requests

We read every one. Email hello@briefshot.com with what you want and why it would help your workflow.